Effective Date: September 9, 2025
Welcome to The Swiss Galaxy – https://theswissgalaxy.com
We value your trust and want to assure you that your online payments and data are handled with the highest level of security and encryption.

1. Secure Online Transactions

We take the security of your personal and financial data seriously. All payments made on our platform are 100% secure and encrypted using SSL (Secure Socket Layer) protocols to protect data transmission.

When you purchase a watch from The Swiss Galaxy, your payment details are not stored or visible to us. Instead, payments are processed via PCI-DSS compliant third-party payment gateways, ensuring complete protection of your sensitive card and bank information.

2. Accepted Payment Methods

We accept the following modes of payment:

  • Credit Cards – Visa, MasterCard, American Express
  • Debit Cards – All major Indian banks
  • UPI Payments
  • Net Banking
  • Wallets – Paytm, PhonePe, Google Pay (via gateway)
  • Cash on Delivery (COD) – Available on select pin codes with confirmation

💡 All prepaid transactions are protected with industry-standard encryption via our secure payment partners.

3. Payment Gateways We Use

Your transactions are processed through reputed and secure gateways such as:

  • Razorpay
  • PayU
  • CCAvenue
    These platforms are fully compliant with Reserve Bank of India (RBI) guidelines.

4. Fraud Protection

  • Every transaction goes through fraud detection and risk analysis.
  • In case of any suspicious activity or flagged payment, we may contact you for additional verification before shipping.

5. Cash on Delivery (COD)

We offer COD on selected products and pincodes. However:

  • COD orders may require OTP or phone confirmation.
  • Any misuse of COD may result in order cancellation or account restriction.

6. Payment Confirmation & Invoice

  • Once payment is successful, you’ll receive an automated email and SMS with order details and invoice.
  • You can also view order status anytime by logging into your account.

7. Refunds and Reversals

Refunds for prepaid orders are processed within 5–7 business days to the original payment method.
For COD orders, we require your bank or UPI details to process refunds.

For more, see our:
🔁 Refund & Return Policy
🚚 Shipping Policy

📞 Customer Support

If you have questions or concerns about your payment or transaction security, please contact us immediately:

Contact Information:
📧 Email: contact@theswissgalaxy.com
📞 Mobile: +91 7506416327
📍 Address: Office No 156, Ground Floor, Bora Bazar Street, Fort, Mumbai 400001, Maharashtra, India