Effective Date: September 9, 2025

1. Return Window

  • Returns are allowed within 5 days of delivery.
  • Items must be unused, in original packaging, with tags.

2. Required:

  • Unboxing video is mandatory for processing claims.

3. How to Request a Return

Email or call with:

  • Order ID
  • Reason for return
  • Unboxing video attached

📧 Email: contact@theswissgalaxy.com
📞 Mobile: +91 7506416327

4. Refund Timeline

  • Processed within 5–7 business days to original payment method.

5. COD Refunds

  • Requires your bank/UPI details.
  • Issued within 5–7 days of confirmation.

6. Invalid Claims

Returns are rejected if:

  • Return requested after 5 days.
  • Used or damaged by customer.
  • Missing packaging, tags, or unboxing video.